Questions, answered.

Booking & Scheduling

How do I book?

WhatsApp is fastest. Text us on WhatsApp. Tell us your address and your Defect Liability Period (DLP) or handover date. We'll respond within 30 minutes during business hours with availability and a quote.

Can I bring you to my BTO key collection day?

Yes. For an HDB flat your key collection appointment is at HDB Hub; we meet you at the unit afterwards, the same day if you like, and record defects on the spot with photos, location, and severity ratings. For a condo or EC we can attend the developer's handover walkthrough with you. The formatted defect register is yours to file, since you're the contractual party with HDB or the developer. HDB asks new flat owners to report defects within 30 days of key collection and before renovation works begin. Recommended for first-time BTO collections.

How do I pay?

PayNow, bank transfer, or credit card. We invoice after the inspection, with no upfront payment and no deposits. You only pay when you have your report in hand.

The Inspection Day

How long does an inspection take?

Most BTOs and condos take 2.5–3 hours; 5-room and executive units 4–6 hours. Landed properties take 6–8 hours or more. See the landed inspection page. We work to the timing a thorough check needs rather than to a fixed slot.

Do I need to be present during the inspection?

No. Most homeowners attend the first 30 minutes for a walkthrough briefing, then leave us to it. We send updates via WhatsApp during the inspection, walk you through major findings before we leave, and email the formatted report within 24 hours.

What happens if you find a serious defect?

We flag urgent structural or safety issues immediately and recommend escalation that day: to HDB's Building Service Centre (BSC) for HDB flats, or the developer's project manager for private projects. For non-urgent serious defects (drainage, moisture, electrical), we document thoroughly in the formal report and follow up on rectification with you.

After the Inspection

Will you submit the defects to my developer?

We prepare the defect register in your developer's required format, ready for you to file. On Comprehensive and Post-Reno packages, we'll draft your covering email and walk you through submission, but you remain the signatory, since you're the contractual party with the developer.

Will the report hold up if the developer pushes back?

Reports follow the CONQUAS workmanship standard, with photo evidence, location, and structured severity for every item. We set the register out so it transfers straight into HDB's defects feedback channel or your developer's own defect form. Documented and dated this way, the findings are harder to dismiss and don't need reformatting if a disagreement arises.

Do you offer follow-up after the inspection?

Yes. Continued WhatsApp consultation throughout your Defect Liability Period, and we keep a copy of your inspection record on file. If a related issue surfaces later, send us the record and we'll advise on whether it still falls under the developer's or contractor's obligation and how to raise it.

Defect Liability Period & Disputes

Must I report all defects within 7 days from key collection?

Not 7 days. HDB asks new flat owners to report defects within 30 days of key collection and before renovation works begin. That is a recommendation about sequencing, not a cut-off: once renovation has started it is much harder to establish whether a defect came from the building contractor or your renovation contractor. Your Defect Liability Period (DLP) runs 12 months from key collection, so items that surface later can still be raised, and moving in does not end your cover. Best practice: inspect and file in the first week, before renovation begins.

Are your inspectors certified?

Our inspections follow the BCA CONQUAS standard (Singapore's national construction quality benchmark) applied check by check, and the practice is led by (Elected) Senior Members of the Institution of Engineers Singapore: civil and structural engineers and accredited Expert Witnesses with 25+ years on Singapore construction sites. We deliberately say “CONQUAS-driven”, never “certified”: CONQUAS is the standard we work to, not an accreditation we hold.